Where Western Heritage Meets Customer Satisfaction

Our Return Policy Philosophy

At The Sparkling Spur Store, we approach customer satisfaction with the same dedication to quality and care that we apply to our authentic Western craftsmanship. We understand that sometimes an item may not meet your expectations, and we’re committed to making the returns process as smooth as our signature Double D Ranch Wear.

Important Policy Details:

  • Return window: 15 days from receipt of delivery
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging must be included

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

RETURN REQUEST TEMPLATE

Subject: Return Request – Order #[Your Order Number]

Dear Sparkling Spur Customer Service Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Date of Delivery: [Date You Received Package]

Item(s) to Return: [Product Name and Size]

Reason for Return: [Please specify: Size Issue, Style Preference, Damaged Item, etc.]

Preferred Resolution: [Refund / Exchange for [Specific Product]]

Contact Information: [Your Name and Phone Number]

Thank you for your assistance.

Sincerely,
[Your Name]

Step 2: Wait for Authorization

Our customer service team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions and return address
  • Any special instructions for your specific return

Step 3: Package and Ship Your Return

Please ensure:

  • Items are in original condition with tags attached
  • Include the original packing slip or order confirmation
  • Write your return authorization number on the outside of the package
  • Use a trackable shipping method (we recommend insurance for valuable items)

Step 4: Processing Your Return

Once we receive your return package:

  • We will inspect the items within 2-3 business days
  • You will receive email confirmation once your return is processed
  • Refunds will be issued to your original payment method

Refund Information

Refund Timeline

  • Credit Card/PayPal Payments: 5-10 business days after we process your return
  • Bank Transfers: 7-14 business days to appear in your account

What to Expect

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • Your refund will be for the merchandise cost only

Exchange Process

Prefer to exchange for a different size or style? We’re happy to help!

Exchange Options:

  • Size Exchanges: Available for all apparel items
  • Product Exchanges: Exchange for any item of equal or greater value
  • International Exchanges: Additional shipping charges may apply

Exchange Timeline: Please allow 2-3 weeks for the complete exchange process, including shipping time for your new item.

Non-Returnable Items

To maintain the quality and integrity of our Western collections, the following items cannot be returned:

  • Gifts/Grace items (due to their personalized nature)
  • Kid’s Accessories (for hygiene reasons)
  • Kid’s Blankets/Towels (for hygiene reasons)
  • Kid’s Hats (for hygiene reasons)
  • Kids Moccasins (for hygiene reasons)
  • Items that show signs of wear or have been washed
  • Products without original tags or packaging

Exceptions will be made for defective or damaged items.

Damaged or Defective Items

We meticulously inspect every piece of Western apparel before it leaves our Los Angeles headquarters, but occasionally issues may occur during shipping.

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We will arrange for a prepaid return label and expedite your replacement

International Returns

As we ship Western style worldwide from our Los Angeles headquarters, we accept international returns with the following considerations:

  • Return shipping costs are the customer’s responsibility
  • Customs duties and taxes are non-refundable
  • Please indicate “RETURNED GOODS” on customs forms to avoid additional charges

Need Assistance?

Our dedicated customer service team is here to help with your Western shopping experience:

Email: [email protected]

Response Time: 1-2 business days

Store Address: 1715 Providence Lane, Los Angeles, US 90017

Please have your order number ready when contacting us about returns or exchanges.

Final Thoughts

At The Sparkling Spur Store, we believe in the enduring values of the West: honesty, quality, and standing by our products. While we hope every piece from our collections brings you the same joy we experience in curating them, we understand that returns are sometimes necessary. We approach each return with the same care and attention to detail that we apply to selecting our authentic Western apparel.

Thank you for choosing The Sparkling Spur Store – where Western heritage meets contemporary elegance, and where your satisfaction is as important to us as the quality of our craftsmanship.